Sigma Reviews

I've purchased brushes from sigma. It's already 1 month since they shipped out the brushes according to "JAZMINE" but until now, NO BRUSHES SHIPPED AT MY DOOR! The worst customer service! I WOULD NEVER EVER MAKE A SECOND MISTAKE OF BUYING ANY PRODUCTS FROM THIS COMPANY! THEY ARE A SCAM! THIEF! MY WORST NIGHTMARE! NEVER AGAIN! I WILL NEVER EVER RECOMMEND SIGMA TO ALL I KNOW OR TO ANY OF MY FRIENDS! NEVER!

I've purchased numerous Sigma brushes and love them! They are soft, durable, easy to clean and make makeup application a breeze. I highly recommend the foundation, powder, blush, highlighter and eye brushes.

I have never had so may issues with my makeup brushes as I have with these. They are overpriced for the quality. They shed, fall apart, chip, break, I have brushes from all different brands and I would rather just head over to target and buy some cheapo brand that has better quality. And before this trash company responds with a canned response about their "warranty policy" it is also trash, the CS team either doesn't respond, doesn't help, makes you jump thru a million hoops to prove that yes, the brush is broken. I want the brush made right the first time, especially considering how much they charge. Won't buy again, I'd rather use cotton buds.

I will write as many reviews as is necessary to help Sigma's rating go up because people are being unrealistic and unreasonable with their negative reviews about the customer service. Did you know there are only TWO customer service representatives at Sigma?! The biggest complaints I've seen in reviews is customer service and shipping. Let's go through these: As I just said, there are just two people who are in customer service. Should their be more? Perhaps. But they are very prompt in responding to emails as well. I believe, and I may be wrong, but I believe that many of their employees (including CS) are college students. I think that is important and impressive. I'm from Minnesota and the U of M (university of Minnesota) is HUGE and quite prominent. If you've been to college full or part time, you know how incredibly demanding it is. Add a job to your schedule. A job where people are constantly calling. Not to say thank you but to complain, many times about things Sigma has no control over such as delivery issues. It doesn't matter who they use, FedEx, UPS, USPS, whatever- those are separate entities. Once it hits whatever area packages go to be picked up, it's out of their hands.
It wouldn't matter if they had 200 customer service reps, people would still complain because they expect the world to revolve around them. My thoughts? Slow your roll! It's not JUST you who's a customer. Be patient. Be kind. Be understanding. As a former Midwesterner, mail is SLOW from there. Mail is slow everywhere these days.

In terms of quality, there is NO way anyone could give less than 4-5 stars! Their brushes are backed by a 2 year warranty! Does It cosmetics offer a warranty? What about Morphe? Elf? Luxie? And I challenge anyone who is using these brushes for what they're intended for- makeup - to show me any brush that has become useless, broken, or destroyed due to everyday makeup use. And IF it happened within that warranty period, show me Sigma not replacing it and I will edit my reviews.
In my experience, Sigma should have no less than 4 stars tops, across the board. Everything I have read has come from someone who was impatient and flat out expected them to drop everything and focus on them only. That is not realistic.

This has literally been the worst experience of my life ever! I spent close to $300 on brushes and received a box with halp of my order missing. I emailed sigma beauty and someone named "Jazmine" lol emailed me back being extremely snobby telling me there's nothing she can do she can't send out a replacement order or refund the missing items and that if i want to I can make a dispute with my bank. I was shocked to say the least so then I call in and ask to speak to a manager/supervisor and then I get the absolute most unprofessional woman on the phone. She basically tells me the same thing to file a claim with my bank. So I call my bank and they say it can take up to 30 days so then I call back to sigma speak to the same supervisor who sounds like she just got hired yesterday I mean honestly she was super unprofessional and was making very contradicting statements. Then finally she agreed she wouldn't refund me but she would re send the brushes. Well a few days go by now jazmine is emailing me again telling me one of the brushes is out of stock and to pick another one of same value. Whatever it was a major run around and hassle the ending of the story is that both jazmine and the supervisor are very unhelpful, rude, snobby and disrespectful unprofessional ppl I don't see how they work for a company as big as sigma beauty. If you have any issues at all they absolutely will not fix it. And btw there known for leaving things out of ppls orders so it's a pretty common complaint. Stay away trust me it will save you a headache!

Upon purchase you have a choice of 2 shipping companies. One FedEx and a different one. I specifically chose the other as FedEx are crazy expensive.
Unfortunately, it still came through FedEx and the delivery person charged us 70 USD extra!! More than 50% the total cost.
Sigma's response was that we could have said no and returned it for a refund but that was never mentioned anywhere, why would we know that.
Why don't you offer a more cost oriented option for international shipping? This is 2022 there are many options.
Don't hide behind your small print. It's a terrible experience and feels like I've been robbed.

EDIT: the response is lying. I emailed as directed so that they would TAKE ME OFF THEIR EMAIL LIST and they have since sent me multiple emails daily. They do not comply with email laws requiring unsubscribe options. fine products; worst email spam I've ever encountered. the unsubscribe link leads to a page that is permanently broken. I bought a few products from them and receive upwards of 5 emails daily. they use a lot of tactics to evade email filters. You can't purchase online without providing your email address obviously. my advice is to either buy secondary market on ebay, to use a throwaway or disguised email address, or to set your email filters to send anything "From: "sigma"" directly to spam. They are even worse than condenast, which is also relentless and doesn't comply with unsubscribe laws. I've reported them to the FCC and I encourage you to do the same. No eyeliner or whatever is worth the inbox attacks. SIGMA I DO NOT WANT YOUR COUPONS. I WILL NEVER EVER EVER BUY YOUR PRODUCTS AGAIN UNTIL YOU STOP SPAMMING MY EMAIL BOX PERMANENTLY. YOU HAVE ABUSED THE PRIVILEGE OF ACCESS TO MY EMAIL. YOU ARE A BAD, BAD COMPANY.

What a horrible experience
First of all company doesn’t take any responsibility unlike everlane and other American brands who actually care about customers and refund the full amount paid in Aud and doesn’t push it to Australian banks
To take the hit for exchange rates decreasing when considering refunds.
Then they continue to blast you with heaps of Intrusive spam emails full of 10% discount codes and every time you click unsubscribe the page won’t load.

Basically they will keep harassing you for months and months and flood your inbox

** WHAT A LOAD OF CRAP I DONT EVEN HAVE A CREDIT CARD IT WAS A REGULAR DEBIT CARD**

Put in an order for the Ultimate Blending Brush Set and the F80 brush on February 1 during some absolutely insane sales. Sigma sets usually cost $100+ AUD so this was an absolute steal.

Read some awful reviews about their shipping from many websites. From here, Reddit, other review websites etc. Saw some posters have waited up to 3+ months. I wasn't really in a rush so didn't expect much in terms of shipping speed. Thought I could wait until end of March. Imagine my surprise and delight to see it arrived today! A great experience so far. So happy with my purchases

Put in an order for the Ultimate Blending Brush Set and the F80 brush on February 1 during some absolutely insane sales. Sigma sets usually cost $100+ AUD so this was an absolute steal.

Read some awful reviews about their shipping from many websites. From here, Reddit, other review websites etc. Saw some posters have waited up to 3+ months. I wasn't really in a rush so didn't expect much in terms of shipping speed. Thought I could wait until end of March. Imagine my surprise and delight to see it arrived today! A great experience so far. So happy with my purchases